Shipping Details

Items belonging to large appliances categories do not qualify for express shipping options.
The Delivery guarantee applies to attempted delivery by the promised date. ANHK INDIA ELECTRONICS PRIVATE LIMITED (THE AC WALA) will not be responsible to provide guaranteed delivery if the customer is not present at the delivery address to take the delivery.
On Saturday/Sunday’s, and regional or national holidays, deliveries are not guaranteed, offices / delivery offices might be closed.

The carrier will not:

Remove their shoes, though caution and care will be exercised to protect your home and merchandise.
Lift or hoist merchandise over banisters, or other obstructions, or through windows, to complete delivery.
Use customer-supplied, existing, or used connectors, with the exception of venting.
Reconnect relocated appliances to home utilities.
Relocate used appliances to a different address.
Perform carpentry, electrical, or plumbing work.
Install appliance trim kits.

Secure Delivery with a One-Time Password

You’ll receive a secured delivery of your package. You need to verify it using the one-time password (OTP) we sent you.

An OTP (One-time password) adds an extra layer of security to your packages. It is a six-digit number sent to your registered email address and mobile after the item is shipped.
You can also find the OTP by selecting Track Package in Your Orders If you are unable to locate the OTP at the time of delivery, request the delivery associate to resend it to your registered mobile number.
Your OTP is valid until the end of the delivery day.
If your order is being delivered with a one-time password, you’ll be asked to read this OTP to the delivery driver so they can enter it on their handheld device. Once the correct OTP is entered, the driver will deliver your package. Read the OTP you have received to the driver, in person and not over phone or intercom. Read the OTP you have received to the driver, in person and not over phone or intercom.

Note:

To place an order for a different recipient, you can provide the recipient’s mobile number while placing the order. This will ensure the recipient receives the OTP at the time of delivery. Else, the OTP will be sent to the registered mobile number.
Delivery drivers cannot leave packages unattended at the delivery address which require an OTP.
If you’re not available to receive the package, you can share the OTP with someone you trust so they can receive the package. We don’t recommend sharing the OTP with an unknown person
If no one can receive the package, we will re-attempt the delivery on the next working day, subject to applicable policies.