1. Applicable products are returnable within the applicable return window if you’ve received them in a condition that is physically damaged, has missing parts or accessories, defective or different from their description on the product detail page on https://www.theacwala.com/. (All electronics products sold at theacwala.com are only returnable and non-refundable products) The company holds discretion on any returns or replacements under any circumstances.
2. If you report an issue with your Air Conditioner, Refrigerator, Washing Machine, Microwave, we may facilitate scheduling a technician visit to your location. This visit is scheduled by placing an order with THE AC WALA through https://www.theacwala.com/ customer service. Subject to THE AC WALA Services Terms and Conditions, a resolution will be provided based on the technician’s evaluation report (Company/Brand representative).
3. Return will be processed only if:
   • it is determined that the product was not damaged while in your possession;
   • the product is not different from what was shipped to you;
   • the product is returned in original condition (with brand’s/manufacturer’s box, MRP tag intact, user manual, warranty card and all the accessories therein).
4. If you wish to return an electronic device that stores any personal information, please ensure that you have removed all such personal information from the device prior to returning. THE AC WALA shall not be liable in any manner for any misuse or usage of such information.
5. Products may not be eligible for return in some cases, including cases of buyer’s remorse such as incorrect model or color of product ordered or incorrect product ordered.
6. Products marked as “non-returnable” on the product detail page cannot be returned. However, in an unlikely event of damaged, defective or wrong item delivered to you, we will provide a full refund or replacement, as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement.
7. Refunds if applicable will be initiated in 7 working days.
8. No additional information is required to return an eligible order unless otherwise noted in the category specific policy.
9. Products may be eligible for replacement only if the same seller has the exact same item in stock.
10. If the replacement request is placed and the seller does not have the exact same product in stock, the product may be arranged by THE AC WALA or a refund would be issued to you.
11. In the event customers are found to misuse the return policy by excessively returning, or canceling or not accepting the orders placed, THE AC WALA reserves the right to warn and/or suspend and/or block and/or terminate such customer accounts, as necessary.

Note: If you’ve received a non-returnable product in a damaged/defective condition, you can contact us within 5 days from the delivery of the product.